UP DATE.. I THINK THE AIR-CONDITIONER IS FIXED.... NICE AND COOL IN THE HOUSE... YEAH!!!
Now I have no excuses not to sew and do some house work!!!
Yes APP got mad today and she did something about it. It's been hot in my house all summer because the heat pump air-conditioner has not been working properly. Sometimes it cools and sometimes it doesn't. I have been in this house today and its hotter inside than it is outside... I am dripping wet. I have complained to my friends off and on all summer about this problem. The reason that I have not called the air company sooner is ........ I called them out last fall and told them there was a problem. They came out to look over the unit and told me there was nothing wrong and promptly charged me almost 180 dollars. Well let me tell you ... the heat pump never worked right all winter nor has it worked right all summer!!! I called and talked to the owner today... he can't send anyone out now but as soon as I get off work tomorrow there will be someone at my door step to fix it. I told Bryan that I was very unhappy about the type of money I am spending without result and the unit still not fixed. We talked about the unit and I told him if there is a switch that keeps burning out... there is something wrong and we need to find out what is causing that to happen. He finally agreed and agreed not to bill until we find out what is wrong... I hate to see how much it will cost this time....... He asked why I didn't call sooner and I was honest I told him I was mad... and considered calling someone else to fix the unit.. but if its the part that is under warranty.. why should I pay another company for a 150 dollar part that I have already paid for twice over the last 5 years!!! He said he was sorry and wished I had called sooner and not have waited and suffered through the heat!!! Well lets see if they fix it this time!! I just hate getting taken advantage of... I sort expressed that in a lot more words to Bryan... so ladies sometimes you have to make a stand!!! Rahhh Rahhh Women Rule!!!!
7 comments:
You go Girlfriend. Great job lets see what he does now. I have forgotten your address for my xmas swap could you plesae send ti again.
Yay for standing your ground with that place....thats how we have to get things done!! so sorry you have suffered through the heat...
Hope you will be cooling it soon!
My daughter has been on the phone all day with her alarm system and when I talked to her she sounded mad. I told her that sometimes a girl has got to do what a girl has got to do. I hope you get your air fixed! You go girl!
Good luck with that. I find they just don't care anymore (make a big show of it tho). Sorry, I always gave people the benefit, but anymore, they don't act like people, so. . . . weird weird world right now. And being a depression, everyone is hurting and they just keep raising prices, can't understand that. . . they'll find we have long memories when its on it's way out tho. Blessings, Janet
And here I thought that rotten customer service is only here in Gerogia, but I guess it's all over the world.
I hate to mention this again, but since I lived over 31 years in Southern California and boy, they get things done and I believe it's because the competition is so fierce that people have to really outdo themselves to get the business...I think anytime a company can monopolize the business or where nobody else does the same, those business will always take advantage of the consumer...look at the big Utility companies and their outrageous prices or the Pharmaceuticals...don't even get me started...one has to fight for what one has, even if it means being agressive ... and you know what people call you then...but who cares! If you are on your own as a woman, you have to set boundries and be fierce! Good for you! And if that doesn't work, sic the dog on them ;-)
I always have not so good service. Especially if I do the calling. Not my husband. Except when he was in Afghanistan. I had EXCELLENT service from everyone except Verizon, of which I have written more than one post about. We had an air conditioner problem last year. It's Central air. But it was the end of the year and we thought it was fixed. We had trouble ALL summer long this year. It is in our attic and leaked and ruined a closet. The guy who came to check it refilled the coolant, whatever it is called. Two different times. Then he came out about 3 different times(5 total to then) and couldn't find the problem. The 6th time he took the whole air conditioning unit apart and put it back together again. It seems to be fixed now. He never gave us a bill until the last time. He had been out 6 times, several hours. But he charged us for 3 hours of time and for one coolant replacement. We were shocked. Steve sent him home with a sack full of garden produce. In a place full of rotten customer service, we got an honest guy. he said he wasn't leaving until he had the problem fixed and he wasn't kidding. Sorry you had so much trouble.
Oh my Dear APP, I feel your pain and hear your cry! I hate that some service folk will help our husbands, brothers and sons and then turn around and take advantage of the women.
When I was a single Mom I learned more trivial stuff about appliances/cars/etc than I will ever actually need just so i would be ready for the inevitable.
You get 'em Gal!
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